Customer Service With Courtesy And Know-How

It's been a while since I read the late journalist Nat Hentoff's Boston Boy, a memoir of his youth, but I remember a section of the book regarding a Boston candy store where he worked. The store management required all employees to master from cover to cover the store's rule book before they could be promoted from,say, a stock person to a counter person.

I wonder sometimes how many stores today are as meticulous as that Boston candy store was about training their employees in dealing with customers (especially the difficult ones) as well as the merchandise.

A Detachable Book Mark

I found a discarded copy of the April 2017 issue of the Reader's Digest. On the front cover was a detachable book mark (courtesy of Geico, the insurance company, with an ad for the company on the reverse side). The book mark listed selected stories in the issue and their page location, like "13 Things Pharmacists Won't Tell You," on page 124. I don't know if the Reader's Digest does this every month. If not, they should. It's an excellent idea because it offers a reader an alternative to dogearring a page. Other magazines of similar size should adopt this idea.

Note: Today is Earth Day and Record Store Day.

Naked Apartment Cleaning

While recently perusing an issue of the New York Blade News from the year 2000, an ad in the classified section of the now-defunct gay weekly newspaper caught my eye: "NAKED APARTMENT CLEANING." The ad went on to say, "Satisfy your voyeurism & my exhibitionism." The message was followed by a pager number.

Cleaning a stranger's apartment fully clothed is risky enough. Cleaning an apartment while nude is riskier. If the cleaner is in a room far from his clothes and other items, he would be in a very vulnerable position. What if he--I'm assuming it was a he--had to make a quick exit from the apartment in the face of danger, and had nothing on but his birthday suit?

In a team of three or four other people, he would have a better chance of avoiding trouble. I just hope that the person who placed that ad nearly 17 years ago is alive and well and earning a living doing something less risky.

A Letter To A Book Editor

The following letter, dated July 13, 2015, was sent to Jennifer Brehl, an editor at HarperCollins. She replaced Charlotte Abbott, the editor who acquired Fighting Words for Avon Books in 1997. Fighting Words is an anthology of essays by black gay men that I edited. It was published in 1999. At the time of the acquisition,  Avon Books was owned by the Hearst Corporation. It was later sold to HarperCollins, which is part of Rupert Murdoch's media empire.


Jennifer Brehl, Editor
HarperCollins Publishers
195 Broadway
New York, NY 10007

Dear Jennifer:

On January 9, 2015, you left me a voice mail message in which you stated that the outline I submitted for a book about the gay and lesbian aspect of the Harlem Renaissance in the 1920s was turned down. The reasons given were that the sales for Fighting Words "were not as robust as we'd like to see" and that the outline was "not right for William Morrow [a HarperCollins imprint] at this time.We're not doing as much of that type of nonfiction paperback original."

I want to point out that despite Fighting Words's lack of "robust sales," it has been cited in the endnotes of other books. In fact, the late author E. Lynn Harris included Donald K. Jackson's essay, "The Letter," in the anthology he edited called Freedom in This Village.

Also, the Copyright Clearance Center has sent me requests from professors at such places as Dartmouth for permission to make copies of essays from the book for distribution and use in their classrooms.

Gay Men of African Descent (GMAD) not too long ago had an exhibition at the Schomburg Center in Harlem to commemorate the 20th or 25th anniversary of the organization. I was very pleased to see a copy of Fighting Words in a display case featuring other books with a GMAD connection. A few GMAD members, among them Robert E. Penn and Kevin McGruder, were contributors to my anthology.

So you see, even though Fighting Words was not a big seller, it has made an impact in other ways.

Sincerely yours,
Charles Michael Smith

Note: I neglected to mention in the letter that Fighting Words was one of the nominees for the 1999 Lambda Literary Award in the Anthologies/Nonfiction category.

Is There A Trump Sitcom In Our Future?

Entertainment Weekly's April 7/14, 2017 Double Issue is devoted to "Hollywood's Greatest Untold Stories," from the 1970s to the early 2000s. (A great idea!)

One of the stories is about the 1990 British sitcom Heil Honey, I'm Home! that was canceled after one episode. It became "the most controversial TV show ever" because it depicted Adolf Hitler and his wife living next door to a Jewish couple named the Goldensteins.

Geoff Atkinson, its creator, told EW that "I've never felt embarrassed by it, because I know the motives were good. If we were trying to make fun of the Holocaust, we'd deserve [the hate].I never felt we were trying to belittle that at all. But to not get it right, that was frustrating. It was fun, but it came at a price, and I wish I could do it again."

Atkinson also told the magazine this: "As we speak, somebody's probably writing a Trump sitcom. I would love to write a Trump sitcom." And I would love to see a Trump sitcom on TV. Maybe with Alec Baldwin as Trump. It would help us all get through the next four years. No doubt Trump would tweet up a storm complaining about it.

In Ben Carson's Mind, African Slaves Were Immigrants

Ben Carson, the new secretary of Housing and Urban Development in the Trump administration, may need to bone up on American history, especially that part dealing with slavery.

Carson told a roomful of federal employees, presumably all of them employed at HUD, that "There were other immigrants who came here in the bottom of slave ships, worked even longer, even harder for less. But they, too, had a dream that one day their" descendants "might pursue prosperity and happiness in this land."

A Washington Post report, published in the daily free paper amNew York (March 7, 2017) noted that his comments provoked "an uproar on social media."

It seems that Carson is unaware that an immigrant is someone who chooses to leave one country to settle somewhere else.The African slaves who were brought to America didn't have that option. Therefore they were not immigrants.

James Baldwin's Former Home In Greenwich Village

Last month, I went to Film Forum to see I Am Not Your Negro, Raoul Peck's extraordinary Oscar-nominated feature-length documentary. It is based on James Baldwin's outline for a book that was never completed. The book was to be about the civil rights movement, American race relations, and the assassination of his friends, Medgar Evers, Malcolm X, and Martin Luther King, Jr.

After seeing  I Am Not Your Negro, I went to the men's room. On my way out, I saw several pieces of film-related literature. The only exceptions were some cards distributed by the Greenwich Village Society for Historic Preservation. In the center of each card was a color photograph of the bronze plaque placed by this organization on the facade of 81 Horatio Street. The plaque commemorates James Baldwin, who lived in the building from 1958 to 1961.

One of Baldwin's biographers, W.J. Weatherby, mentioned this residence in the biography and wrote that "Baldwin's apartment was two flights up in a rather drab building." Despite the building's drabness, this was one of the places where he wrote the novel, Another Country, published in 1962.

This townhouse, noted the card, "is a touchstone to Greenwich Village's history as an artist incubator, a progressive refuge, and an inclusive haven."

There is a Google map on the reverse side that has a long red line that extends from Film Forum's location on Houston Street to the Horatio Street building."Visit today," encouraged the historic preservation society via the message on the card, "and pay your respects to one of the Village's greatest and most influential residents." (www.gvshp.org)

I haven't visited the site yet, but I intend to when the weather gets warmer.